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Privacy Policy

Wastesolve Limited (“Wastesolve”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

Wastesolve provides waste management and recycling services to businesses and organisations. Most of the personal information we process relates to people acting in a professional capacity, such as employees, directors and other business contacts.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, use our services or receive communications from us, including marketing emails.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Wastesolve Limited is responsible for your personal information.

Wastesolve Limited
8 Water End Barns
Eversholt
Milton Keynes
MK17 9EA

Telephone: 01582 314999
Email: info@wastesolve.co.uk
Website: www.wastesolve.co.uk

If you have any questions about how we use your personal information, please contact us using the details above.

2. What information we collect

As a B2B business, the information we collect will generally relate to people in their professional capacity.

Depending on how you interact with us, we may collect:

  • Your name and job title

  • Company name and business contact details

  • Business email address and telephone number

  • Information you provide when making an enquiry or requesting a quotation

  • Information relating to the waste management services we provide to your organisation

  • Details of communications and correspondence between you and Wastesolve

  • Information you provide when completing a form on our website

  • Information about how you interact with our marketing emails, such as whether an email is opened or a link is clicked

  • Technical information about your use of our website, such as IP address and information collected through cookies and similar technologies

We do not normally collect sensitive personal information and ask that you do not provide it to us unless it is necessary.

3. How we collect your information

We may collect personal information:

  • Directly from you when you contact us

  • When you complete an enquiry or contact form on our website

  • When you request a quotation or information about our services

  • When you become a customer

  • When you communicate with us by telephone or email

  • When you attend an exhibition, event or meeting

  • From publicly available business sources, where appropriate

  • From referrals or introductions made by existing customers or business contacts

  • When you otherwise interact with Wastesolve in a professional capacity

4. How we use your information

We may use your personal information to:

  • Respond to enquiries and requests

  • Provide quotations and proposals

  • Set up and manage customer accounts

  • Provide and administer waste management and recycling services

  • Communicate with you about your organisation's account or services

  • Arrange collections and other services

  • Manage payments, invoicing and administration

  • Maintain our business records

  • Deal with complaints or service issues

  • Meet our legal and regulatory obligations

  • Improve our services and customer experience

  • Maintain relationships with customers and business contacts

  • Send relevant information about Wastesolve, our services, industry developments, events and other business updates

  • Understand whether our marketing communications are being received and used

  • Protect our business, website and systems from fraud, misuse or security threats

5. Our lawful basis for using your information

We will only use your personal information where we have a lawful basis to do so under UK data protection law.

Depending on the circumstances, this may include:

Contract – where we need your information to provide services to your organisation or take steps at your organisation's request before entering into a contract.

Legal obligation – where we are required to use or retain information to comply with the law.

Legitimate interests – where using your information is necessary for our legitimate business interests and those interests are not outweighed by your rights and interests.

For example, we may rely on legitimate interests to manage our business, communicate with customers and business contacts, develop business relationships and, where permitted by law, send relevant B2B marketing communications.

Consent – where we ask for your consent to use your information for a particular purpose. Where we rely on consent, you can withdraw it at any time.

6. Marketing communications

Wastesolve's marketing communications are primarily aimed at businesses and people acting in a professional capacity.

We may send relevant information about Wastesolve, our services, industry developments, events and other business updates to existing customers, prospects and other business contacts.

We will comply with the applicable rules under the Privacy and Electronic Communications Regulations (PECR) when sending electronic marketing communications.

Depending on the type of business contact and how their details were obtained, we may send B2B marketing communications where permitted by PECR. Where consent is required, we will obtain it before sending marketing communications.

In certain circumstances, we may rely on the “soft opt-in” rules where we have obtained a contact's details in the course of a sale or negotiations for a sale, the marketing relates to similar services and the relevant legal requirements have been met.

Every marketing email we send will provide a clear and simple way to unsubscribe from future marketing communications.

You can also ask us to stop sending marketing communications at any time by contacting us at info@wastesolve.co.uk or by replying to the email.

We will respect your request and update our records accordingly.

7. Who we share your information with

We may share personal information with trusted third parties where this is necessary to provide our services or operate our business.

This may include:

  • Waste contractors and service providers involved in providing services to your organisation

  • IT, software and cloud service providers that support our business

  • Email marketing providers, such as Mailchimp, which we use to manage and send marketing communications

  • Professional advisers, such as our accountants or insurers

  • Government bodies or regulators where we are legally required to do so

We only share information where there is a legitimate reason to do so and take reasonable steps to ensure that information is handled securely.

We do not sell your personal information.

8. Website and service providers

Our website is hosted and operated using Wix. Information submitted through our website may be processed by Wix as necessary to provide website and form functionality.

We may also use other trusted technology providers to support our website, communications and business operations.

Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.

9. International transfers

Some of the technology and service providers we use may process personal information outside the UK.

Where this happens, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law.

10. How long we keep your information

We will only keep your personal information for as long as we reasonably need it for the purposes for which it was collected, including to meet legal, accounting, contractual or reporting requirements.

The length of time we keep information will depend on the type of information and why we need it.

We regularly review the information we hold and securely delete or anonymise information that we no longer need.

11. Keeping your information secure

We take reasonable and appropriate steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

12. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are essential for the website to operate properly, including cookies used by Wix for security, stability and basic website functionality.

We may also use optional cookies or similar technologies for purposes such as analytics or improving website performance.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

You can manage your cookie preferences through the cookie settings available on our website and can also control cookies through your browser settings.

Because the cookies and technologies used on our website may change, we may update our cookie information from time to time.

13. Third-party websites

Our website may contain links to other websites, including websites operated by our suppliers, partners or other third parties.

We are not responsible for the privacy practices or content of third-party websites. We recommend that you read the privacy policy of any website you visit.

14. Your rights

Under UK data protection law, you may have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain uses of your information, including direct marketing

  • Ask to receive certain information in a portable format

  • Withdraw consent where we are relying on consent to process your information

Your rights depend on the circumstances and there may be legal reasons why we cannot comply with a particular request.

You have an absolute right to object to direct marketing. If you ask us to stop sending marketing communications, we will do so.

To exercise any of your rights, please contact:

Wastesolve Limited
8 Water End Barns
Eversholt
Milton Keynes
MK17 9EA

Email: info@wastesolve.co.uk
Telephone: 01582 314999

15. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information about making a complaint is available on the ICO website.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements.

The latest version will always be published on our website with the date it was last updated.

17. Contact us

If you have any questions about this Privacy Policy or how Wastesolve uses your personal information, please contact us:

Wastesolve Limited
8 Water End Barns
Eversholt
Milton Keynes
MK17 9EA

Telephone: 01582 314999
Email: info@wastesolve.co.uk

Last updated: 18 August 2026

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